Shipping policy

Shipping & Order Processing Policy

Thank you for shopping with Crafty Southern Grl! Because many of our items are custom, personalized, or made to order, please review the following information carefully before placing your order.

Processing & Production Times

Processing and production times vary by product. Please refer to the individual product listing for the estimated turnaround time for your item.

Orders are processed Monday through Friday, excluding weekends and holidays. Weekends and holidays should not be included when calculating your estimated processing time.

Please note that processing time and shipping/transit time are separate. The processing time is the time needed to create and prepare your order. Shipping time begins once your completed order has been transferred to the shipping carrier.

Shipping Carriers & Tracking

Orders are shipped using USPS or UPS, depending on the order and selected shipping method.

Once your order has been completed, packaged, and a shipping label has been created, tracking information will be sent to the email address provided at checkout.

Please allow time for the carrier's tracking system to update after receiving your tracking number.

Orders Needed by a Specific Date

If you are ordering for a graduation, Senior Night, homecoming, birthday, game, event, trip, or other date-specific occasion, please order as early as possible.

An estimated delivery date provided by a shipping carrier is not a guaranteed delivery date.

Crafty Southern Grl cannot guarantee arrival by a specific event date unless such a guarantee has been expressly agreed to before your order is placed.

Carrier Delays

Once your package has been accepted by USPS or UPS, transit and delivery are handled by the shipping carrier.

Crafty Southern Grl is not responsible for carrier delays caused by weather, holidays, service interruptions, high shipping volume, or other circumstances outside of our control.

We strongly encourage customers to order well in advance of important events.

Shipping Addresses

Please carefully review your shipping address before completing checkout.

Customers are responsible for providing a complete and accurate shipping address at the time the order is placed.

Because orders are processed through our ordering system, address changes submitted through social media DMs, comments, or other informal messages cannot be guaranteed.

If you notice an error in your shipping address, please contact us as soon as possible. We will make every reasonable effort to update the address if the order has not yet been processed or shipped; however, address changes cannot be guaranteed.

Once an order has shipped, Crafty Southern Grl cannot change or redirect the delivery address.

Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

Returned or Undeliverable Packages

If a package is returned to Crafty Southern Grl because of an incorrect or incomplete address provided by the customer, the customer may be responsible for the cost of reshipping the order.

Custom and personalized items returned to us as undeliverable are not automatically eligible for a refund.

Lost or Missing Packages

If your tracking information shows that your package is still in transit beyond the carrier's expected delivery window, please contact the appropriate shipping carrier regarding the delay.

If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors, your mailroom/front desk, and the shipping carrier.

Crafty Southern Grl is not responsible for packages that have been confirmed as delivered by the shipping carrier to the address provided at checkout.

By Placing an Order

By completing your purchase with Crafty Southern Grl, you acknowledge that you have reviewed the applicable product turnaround time, provided accurate shipping information, and agree to this Shipping & Order Processing Policy.